What role can businesses play in creating a more sustainable society?
When we introduced the topic of Business and Sustainability for our recent #CityTalk and were approached by Justin Smith, Head of Woolworths Good Business Journey to co-host the tweetchat, we took it as a sign that business was willing to play its role in being proactive in addressing sustainability challenges. But, with so many sustainability challenges and opportunities, facing business – and in fact society as a whole – it was clear that we needed to bring citizens from around the world into the conversation.
Reaching over 140,000 followers, our #CityTalk on Business and Sustainability drew over 90 participants from across the world.
The interesting feedback and great ideas during the #CityTalk tweetchat can open doors for more conversations around specific areas of sustainability, but here are 6 ideas for businesses to consider on the journey towards becoming sustainable:
1. Unpack and understand the sustainability challenge at hand
Each business is different, not only based on their location or sector, but as a result of the local context or environment in which they operate. Justin Smith, rightly pointed out that water quality and scarcity was of particular importance in South Africa, but that education and skills hampered sustainability efforts too. Unpacking sustainability requires both an honest social and economic perspective, which still allows a business to pursue financial success and remain competitive.
A1: SA has a number of endemic challenges. Water quality and –scarcity are top of mind. #CityTalk
— Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A1: A lack of education & skills across a number of sectors is hampering businesses’ ability to achieve true #sustainability #CityTalk
— Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A1 In SA, need to focus on the social and economic legs of sustainability. General lack of understanding. #citytalk
— Rory Williams (@carbonsmart) March 18, 2013
A1 Being honest about what “sustainability” means as a business in a competitive world #CityTalk
— futurecapetown.com (@futurecapetown) March 18, 2013
A1 the rush to balance triple bottom line while still competing for the hearts of clients that want cheap/low cost alternatives #citytalk — Adriaan Bester (@aiBester) March 18, 2013
2. Consider the benefits of sustainability beyond the balance sheet
Beyond the short term benefits which might be reflected in the books of the business, the consensus was that a longer viewpoint was needed, when considering the current and future benefits of sustainability. As in the case of Woolworths Good Business Journey, sustainability can provide a platform for partnerships with organisations beyond the corporate world,, positioning a business in a positive light with communities through both action and marketing.
A2: Operating more sustainably helps to preserve resources & can reduce future risk #CityTalk — Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A2: Our #GoodBusinessJourney has helped us to build stronger partnerships with suppliers, NGOs & other corporates #CityTalk — Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A2 Sustainability is a popular concept, it’s a good marketing strategy. And hopefully it produces long-term reductions in cost #citytalk — Mitchel Loring (@MLLoring) March 18, 2013
A2. The more entrepreneurs invest in sustainable innovation the more affordable it will become in the future. Moore’s Law, anyone? #citytalk — Redesign Revolution (@RedesignRev) March 18, 2013
@futurecapetown A2. businesses can be seen in a more positive light with the community – opportunity for great marketing advantage #citytalk — Mich! (@iammichiewill) March 18, 2013
A2 If sustainability doesn’t make business sense, it’s not sustainable. But business needs a regulatory nudge. #citytalk — Rory Williams (@carbonsmart) March 18, 2013
@futurecapetown A2 Longer life span.What needs to be avoided is the desire to take as much/as fast as possible.Look to the future! #CityTalk — Matt Griffiths (@Cre8iveSparks) March 18, 2013
3. Inspire and encourage consumers to make sustainable decisions
Education. Incentives. Price. Awareness of sustainability issues, through easily accessible information needs to take place alongside the creation of incentives, giving consumers a reason to make sustainable decisions, and to some extent using pricing, to shift a particular e.g. charging for plastic bags in Wales.
A3: Educate and raise awareness of key issues like food & #water insecurity and #ClimateChange #CityTalk — Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A3: Give customers the information they need to make responsible buying decisions. Educate consumers! #CityTalk — Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A3: (1) aligning with reputable sust initiatives; (2) investing in sustainable sourcing; (3) promoting with consumers #CityTalk
— Fairtrade Label SA (@FairtradeSA) March 18, 2013
A3 Incentives, incentives, incentives! It’s human nature, or rather people are duuumb. They can see long term #sustainability. #CityTalk
— Rouen Smit (@OSlOlSO) March 18, 2013
A3. #CityTalk: Education, education, education. Let market know consequences for them, their children, if sustainable options aren’t sought. — Andres de Wet (@AndresdeWet) March 18, 2013
@andresdewet and price, price, price. Charging for plastics bags in Wales has resulted in massive reduction in use #citytalk — Joe Peach (@thisbigcity) March 18, 2013
A3 Businesses should lead by example. If they want customers to consume sustainably they themselves need to be sustainable. #citytalk
— Roann Louw (@rolouw) March 18, 2013
4. Consumers can play a role too
Consumers have rights too. Justin Smith encourages consumers to ask the tough questions about products, and challenge businesses to provide them with answers. While consumers don’t always commit to the effort of research easily, placing reputable eco-labels in places where they can see them could also help.
A4: Ask questions! You have a right to know where and how a product was made, and what resources were used in the process #CityTalk
— Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A4: Research! e.g. text the name of the fish you’re buying to the @wwfsassi FishMS 0794998795 to check the species status #CityTalk
— Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A4: Choose wisely, & look out for reputable eco-labels like @fairtradesa @utzcertified cocoa & #MSC when you shop #CityTalk
— Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A4 Get businesses to work together so that byproducts of one manufacturing process become inputs to another. #citytalk
— Rory Williams (@carbonsmart) March 18, 2013
A4: thats also why media should play a role in showcasing bad example – more investigative journalism & interest-free media #citytalk
— Fairtrade Label SA (@FairtradeSA) March 18, 2013
5. A work environment that is sustainable in itself
With the rapid advancement of technology the tools to use to introduce sustainability at or within an office building seems like a long list. However, as Justin Smith points out, reducing the impact of the office could be simple; through energy and water savings e.g. reusing grey water, and managing and recycling waste. But business could also look beyond their buildings, and consider their role in the broader city or region. Woolworths in particular took advantage of its location by tapping into an underground water supply saving thousands of litres of water a year.
A5: There are plenty of ways to save energy & water, to manage & recycle waste. Employee education & awareness is key #CityTalk
— Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A5: We’ve seen that reducing impact on the planet while at the office is far simpler than we thought! #CityTalk
— Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A5 Under Green Star for buildings, reusing grey water is one of the biggest steps to take. Sydney Olympic Park. #citytalk
— Rory Williams (@carbonsmart) March 18, 2013
A5: At Head Office we’ve tapped into an underground water supply which saves @cityofct over 27,000 litres/year #CityTalk
— Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A5: Location, location, location. The urban context of a building (green or ungreen) can make a major difference#CityTalk
— futurecapetown.com (@futurecapetown) March 18, 2013
A5: Businesses have to take a “beyond the building” approach e.g. Are you near public transport? How many local SMME’s supported? #CityTalk
— futurecapetown.com (@futurecapetown) March 18, 2013
6. Become an example of sustainability for other sectors
It seems that the position of retail businesses in a market i.e. between production and consumption, offers them both the challenges and opportunities to become more sustainable. Participants raised the use of regular audits, the ability of retailers to respond quickly to consumer demands and preferences and the ability to support the local economy as strategic strengths retailers should exploit in comparison to other sectors.
A6: We are in a unique position between production & consumption and can influence the entire value chain #CityTalk
— Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A6: Responsible retailers can show other businesses how NB it is to work closely with suppliers & build those relationships #CityTalk
— Woolworths GBJ (@WoolworthsGBJ) March 18, 2013
A6 demonstrate through regular audits measurement and progress toward targets, esp’ly carbon footprint intensity metric CO2/sqft #citytalk
— Carbon Calculated (@CarbonCalc) March 18, 2013
A6: Good retailers quickly respond to consumer demands. They can show other organisations that people want sustainable options #citytalk
— Joe Peach (@thisbigcity) March 18, 2013
A6: Retail can influence a large part of the chain of events before/after the sale of a product. It has great power #CityTalk
— futurecapetown.com (@futurecapetown) March 18, 2013
@cre8ivesparks: A6 Local is “lekker”. Retail can support local economy and thereby sustainability! #citytalk
— Matt Griffiths (@Cre8iveSparks) March 18, 2013
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